manage & track orders
📦 Important Update – New Order System Starting June 2, 2025Beginning June 2, 2025, we’ve moved to a new system. Please follow the instructions below based on your order number:. Orders placed before June 2, 2025 (Order numbers starting with 100):Tra
Not at this time — but you may be able to request a cancellation if your order hasn’t been fulfilled or shipped yet.🔔 Submitting a cancellation request does not guarantee we can stop the order in time. You can request a cancellation through your acc
🕒 Processing & Shipping Times. Orders are processed Monday–Friday (excluding holidays). Orders placed after 12 PM ET are processed the next business day. Please allow 1–2 business days for processing before shipping. ⏳ During peak sales, processing
To protect our customers and our store, we have fraud prevention systems in place. In some cases, an order may be automatically flagged and canceled if:. The billing information doesn’t match the payment method. The IP address and shipping location a
We know how frustrating that can be — let’s get it sorted!. If you see a “0” next to an item, it means it was backordered and wasn’t included in this shipment. Your order may ship in multiple packages if some items aren't immediately available. Items
Once your order is placed, we’re unable to make changes to:. ❌ Item quantity, color, or size. 🔄 Swapping one item for another. 💳 Applying or changing a discount code. 💰 Updating the payment method. Orders are processed quickly, but if fulfillment
If you're unable to locate your order, it could be due to:. A typo in the email address used at checkout. Placing the order as a guest without creating an account. 📧 Unfortunately, we cannot update email addresses after checkout. To avoid this issue
📨 Why did I get an old order confirmation email?. During a recent system update, some old order confirmation emails were mistakenly sent out. These refer to past orders and are not connected to any recent purchases. 📱 If you're seeing this in the S
We’ve got gifting covered! 💛• No prices are listed on the clothing tags.• No invoice with prices is included in the shipment.• A packing slip showing item descriptions and quantities will be included — this can be used as a gift receipt.