🚚 Order Status & TrackingUpdated 9 days ago

📦 Important Update – New Order System Starting June 2, 2025
Beginning June 2, 2025, we’ve moved to a new system. Please follow the instructions below based on your order number:

• Orders placed before June 2, 2025 (Order numbers starting with 100):
  Track your order using the previous tracking system. You can access this by logging into your account or clicking "Track My Order" from your order confirmation email.

• Orders placed on or after June 2, 2025 (Order numbers starting with BBB-):
  These orders are managed through our new system. You can track them directly via your account or by using the "Track My Order" link in your confirmation email.

🚚 Shipping & Tracking Details

• During peak sale periods, orders may require additional processing time before shipment.

• Tracking information may take up to 24 hours to become active after your order is placed.

• Standard or free shipping may take 8–12 business days once your order is in transit.

• Note: Hawaii, Alaska, APO/FPO & U.S. Territories are not eligible for free or standard shipping.

What if my label has not had a scan? 

If a shipping label has been generated for your package, but you haven't received tracking information yet sometimes there's a delay between label creation and the carrier picking up the package. Rest assured, we anticipate your order will ship within the expected timeframe.

As we work with third-party carriers, we're unable to initiate a claim or trace until the expected transit time has passed. We appreciate your patience and understanding

• Standard  can take anywhere from 4 to 12 Business* days
• Ground:  3-6 Business* days (not available for PO Boxes) 
• Priority:  2-3 Business* days  (not available for PO Boxes) 

If your timeline has lapsed, don't hesitate to get in touch with us with the Name, Full address, Order #, and tracking details by using the form HERE

*Business days are defined as Monday-Friday and exclude weekends and holidays