📦 Missing an Item From Your Shipment?Updated 2 months ago
We know how frustrating that can be — let’s get it sorted!
📃 First, check your packing slip:
If you see a “0” next to an item, it means it was backordered and wasn’t included in this shipment.
Your order may ship in multiple packages if some items aren't immediately available.
🔁 What happens with back ordered items?
Items marked “0” are out of stock due to high demand.
They’ll ship automatically once available — no extra shipping fee!
You’ll get a tracking email as soon as they’re on the way.
❓Can I cancel a backordered item?
Yes! If you no longer wish to wait, just reach out, and we’ll take care of it.
🚨 Still missing something that should’ve shipped?
Please contact us with:
Your order number
The missing item(s)
We’ll jump on it right away and make things right.