🧾 What does “Confirmed” mean on my order?Updated 3 months ago

“Confirmed” means your order was successfully submitted and is now processing.

🕒 Processing & Shipping Times

• Orders are processed Monday–Friday (excluding holidays)

• Orders placed after 12 PM ET are processed the next business day

• Please allow 1–2 business days for processing before shipping

• ⏳ During peak sales, processing may take longer

📦 Once your order ships, you’ll get a tracking email and your status will update to “Shipped.”
You can check your status anytime by logging in or using our Track My Order page.

❓I got an order email I didn’t place — what’s going on?

So sorry for the confusion! 🛠️ During a recent system update, some old order emails were accidentally sent out (some as old as 2014-2018!). These refer to past orders and are not linked to any new purchase.

If you use the Shop app, a past order may have also triggered a recent alert or notification.

We sincerely apologize for the mix-up!