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Burt's Bees Baby

&#x1F4E8; Why did I get an old order confirmation email?During a recent system update, some old order confirmation emails were mistakenly sent out. These refer to past orders and are not connected to any recent purchases.&#x1F4F1; If you&apos;re seeing this in the Shop app, it&apos;s also pulling up a historical order &#x2014; and if you have notifications enabled, it may have triggered a new alert.We&#x2019;re so sorry for the confusion and appreciate your understanding! &#x2764;&#xFE0F;

📨 Why did I get an old order confirmation email?. During a recent system update, some old order confirmation emails were mistakenly sent out. These refer to past orders and are not connected to any recent purchases. 📱 If you're seeing this in the S

📨 Why did I get an old order confirmation email?

Orders & Tracking

🚚 Order Status & Tracking

❌ Need to Cancel Your Order?

🧾 What does “Confirmed” mean on my order?

⚠️ Why was my order canceled or not processed?

📦 Missing an Item From Your Shipment?

🛍️ Can I edit items in my order?

🔍 What should I do if the system can’t find my order?

🎁 Gift Orders/Gift Receipt

📦 Shipping & Delivery

🔁  Return to Sender

📍Multiple Shipping Addresses

📦 Can I change my shipping address after placing an order?

📦 My Package Says “Delivered” But I Haven’t Received It

🚚 My Tracking Shows a Label, But No Movement Yet

📦 My Order Arrived Damaged or Is Missing/Stolen

🚚 FREE Everyday Shipping on Orders $49+

📬 Do you ship to P.O., APO, and FPO Boxes?

🌎 Do you ship to Canada or internationally?

📦 Can I Use a Freight or Parcel Forwarder to Ship My Order?

Shipping

🔄 Standard Return Policy

🔄 How do I make a return?

🔄 Exchange Policy

📦 Returning with Happy Returns

📍 Where can I drop off my return (via Happy Returns)?

⚠️ Final Sale Items – Non-Returnable Policy

🎁 Returning a Gift? No problem

🎁 2025 Holiday Return Policy

Returns

How do I wash/care for my products?

🎁 Gift Cards

👶 What’s the difference between 24 Months and 2T?

🎁 Baby Bee Box® — The Ultimate Gift for New Moms

📏 Finding the Right Fit for Your Little Bee

Why do your PJ's say snug fitting?

🐝 What is the Bee Gripper?

What is the difference between a Sleep & Play and a sleeper?

🌿 Honeysoft™: Our Softest Sustainable Pajamas Yet

What is polarbee™ Repreve® Fleece Pajamas?

What is the thread count on your sheets?

💛 Does Burt’s Bees Baby offer donations or sponsorships?

What is GOTS certification?

🌿 What are GOTS & OEKO‑TEX®, and why do they matter?

Do you use flame retardants?

👶 Do you offer samples?

🌍 Where are your baby clothing products made?

❗ My Item has damage or a defect, what should I do?

🔍 Where can I find information on a specific product (stock/style/availability)?

Do you have two-way zippers?

Do you offer gift sets?

🎁 How do I check my gift card balance?

🔍 How do I use filters to find what I’m looking for?

What’s the difference between the boys' and girls' underwear—and how do they fit?

When do Holiday Matching Family Jammies arrive?

🧵 How do I choose the right size in adult family pajamas?

📏 Choosing the Right Size Beekeeper™?

🧵 Our Beekeeper TOG Ratings

Beekeepers (wearable blanket)

Products

💌 How can I stay in the loop on promotions, sales & new arrivals?

💸 Price Adjustments & Price Matching

🐝 Coupon Code Terms & Conditions

🐝 Honeybee Rewards Program™

💸 Coupon & Promotion Policy

How do I use my store credit?

💬 How do I get 15% off my first purchase?

🎉 Are there any special discount programs available?

How do I unsubscribe?

Can I still purchase items from a sale after it has ended?

Sales & promotions

How do I Log in or sign up?

How do I manage my personal information?

🎁 Can I send you my baby shower invite or registry?

Can I split a payment?

Do you have a registry?

I am an influencer looking to collaborate. How can I connect with you?

How do I change my info or phone number?

I can't find the button to checkout?

What different types of payment methods can I use?

🎁 Can I add a gift message or request gift wrapping?

When I add a sale item to my cart the price isn't showing up?

💬 Need Help?

I'm getting an error when I checkout?

📸Can I submit my child's photo?

💛 Wish List FAQ

I am having trouble logging in, what do I do?

Website

Where do I apply to be a wholesale / b2b partner for the Burt's Bees Baby clothing?

Wholesale with Burt's Bees Baby Clothing

How do I contact Burt's Bees (skin care)?

How do I determine the expiration date of a particular product?

Skin, Health & Oral Care

📨 Why did I get an old order confirmation email?Updated 3 months ago