❌ Need to Cancel Your Order?Updated 3 months ago

We understand that plans change! Here’s how to request a cancellation for orders placed through our new Shopify-powered store (effective June 2, 2025):

🛒 Can I cancel my order myself?

Not at this time — but you may be able to request a cancellation if your order hasn’t been fulfilled or shipped yet.
🔔 Submitting a cancellation request does not guarantee we can stop the order in time.

You can request a cancellation through your account:

✅ How to Request a Cancellation

• Visit our website and click Log In

• Enter your email and verify using the one-time passcode (OTP)

• Navigate to Orders

• If the order is still pending, you may see a "Cancel Order" button

• Click it to send a cancellation request to our support team

📌 Once the request is submitted and the order is canceled, it cannot be undone
🔔 Submitting a request does not guarantee cancellation

📦 What if my order has already shipped?

If your order has already been fulfilled or shipped, it cannot be canceled.
However, once delivered, you can return eligible items based on our return policy.

🧑‍💬 Need help?

If you're unsure whether your order can be canceled:

• 📩 Reach out to our Customer Support team as soon as possible

• 🧾 Include your order number

• We’ll do our best to assist you before it ships!