Processing Time 🕒Orders with Ground or Priority shipping placed on weekdays (Mon–Fri) after 1 PM ET will ship within 1–3 business days.Business days exclude weekends and holidays. 🚨 During peak sale periods, extra processing time may apply, and exp
🚫 Incorrect Address: The address entered at checkout was incorrect or incomplete. 🚪 No One Available: Delivery was attempted, but no one was there to receive it. 🙅♀️ Package Refused: The recipient declined to accept the shipment. 📬 Unclaimed: Th
Multiple Shipping Addresses 📍One order = one shipping address. To ship to multiple locations, place a separate order for each.
📩 Please contact us ASAP with your Order Number (found in your confirmation email), along with the full name, updated address, city, state, and ZIP code you'd like us to ship to. Once a package has shipped, we’re unfortunately unable to reroute it.
Don’t worry — this can happen from time to time, especially during busy delivery periods. Here's what to do:. ⏳ Wait 2 days.Carriers sometimes mark packages as “delivered” prematurely. They often show up within a day or two. 🔍 Check around your prop
Sometimes there’s a small delay between when a shipping label is created and when the carrier picks up the package. Don’t worry — this is normal! Your order is still on track and should ship within the estimated time frame. 📦 Please note:Since we wo
We’re so sorry your order didn’t arrive in perfect condition — we know how frustrating that can be, and we're here to help. If your package or item arrived damaged, please contact us within 48 hours of delivery. To help us resolve the issue quickly,
Enjoy free standard shipping* on orders of $49 or more—no promo code needed! This offer is valid for shipping within the continental U.S. only. 📌 View Full Details. Free standard shipping applies to orders of $49+ (after discounts and promotions) sh
Yes, we’re happy to ship to P.O. Boxes as well as APO and FPO addresses!. Orders to Alaska, Hawaii, U.S. Territories, and APO/FPO addresses do not qualify for free or standard shipping offers. Standard shipping (including free shipping promotions) is
Thank you for your interest in Burt’s Bees Baby® products! At this time, we only ship within the United States and do not offer international shipping, including to Canada. This also applies to orders placed through freight forwarding services. We un
You may enter a freight or parcel forwarder address at checkout, but please be aware this is at your own risk. Burt’s Bees Baby® items are not authorized for shipment outside the United States. We cannot take responsibility for any damage, defects, o