Burt's Bees Baby Return Policy:. Eligible items may be returned within 30 days of delivery. Items must be unused, in original packaging, and with tags attached. If your item was part of a set, the entire set must be returned. Non-Returnable items: Fi

<p><strong>Burt&apos;s Bees Baby Return Policy:&#xA0;</strong></p><p id="isPasted">Eligible items may be returned within<strong>&#xA0;30 days of delivery.&#xA0;</strong></p><p>Items must be unused, in original packaging, and with tags attached. If your item was part of a set, the entire set must be returned&#xA0;</p><p><em><strong>Non-Returnable items:&#xA0;</strong></em><strong><em>Final Sale items;&#xA0;</em></strong><em><strong>Baby Bee Box&#xAE; Deluxe Gift Set;&#xA0;</strong></em><strong><em>&#xA0;Baby Bee Bags Gift Set; Premium Baby Shower Gift Set; Gift Cards; and any specialty&#xA0;</em></strong><em><strong>products and giveaways</strong></em></p><p>Items bought from third-party retailers cannot be returned to <a href="//burtsbeesbaby.com">burtsbeesbaby.com</a></p><hr><p id="isPasted"><strong>Our Exchange Policy:&#xA0;</strong></p><p>We currently do not offer exchanges after purchase.</p><hr><p><strong>Authorized Retailer Return:&#xA0;</strong></p><p>If your item was purchased through one of our authorized retailers, we recommend contacting the retailer directly for the quickest resolution. They are best equipped to assist with returns, exchanges, and potential manufacturing concerns in accordance with their store policies.&#xA0;</p><p>Our retail partners work closely with us at Burt&apos;s Bees Baby to help ensure every customer concern is properly addressed, and we&apos;re confident they&apos;ll take great care of you.&#xA0;</p><hr><p id="isPasted"><strong><span style="font-size: 16px;">Can I return an international order?</span></strong></p><p><span style="font-size: 16px;">International orders are final sale and cannot be returned or exchanged.</span></p><hr><div data-sfc-cp data-sfc-root="c" data-sfc-cb data-hveid="CAAICBAA" data-complete="true" data-processed="true" data-copy-service-computed-style="font-family: &quot;Google Sans&quot;, Roboto, Arial, sans-serif; font-size: 16px; font-weight: 400; margin: 12px 0px 16px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);" style=" text-decoration: none;"><span style="font-size: 16px;"><strong data-sfc-root="c" data-sfc-cb data-complete="true" data-processed="true" data-copy-service-computed-style="font-family: &quot;Google Sans&quot;, Roboto, Arial, sans-serif; font-size: 16px; font-weight: 700; margin: 0px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);" style=" text-decoration: none;">Who do I contact if I need help?</strong><br data-sfc-root="c" data-sfc-pl="|[]" data-sfc-cb data-complete="true" data-processed="true" data-copy-service-computed-style="font-family: &quot;Google Sans&quot;, Roboto, Arial, sans-serif; font-size: 16px; font-weight: 400; margin: 0px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);" style=" text-decoration: none;">Email us at info@burtsbeesbaby.com</span></div><p><br></p><div data-block="true" data-editor="be4o7" data-offset-key="4030u-0-0" id="isPasted"><div data-offset-key="4030u-0-0"><br></div></div><p><br></p>

Return & Exchange Policy

Start Your Return Here:. Ready to return? We've partner with Loop Returns to make the process quick and easy. Non-Returnable items:. Final Sale items; Baby Bee Box® Deluxe Gift Set; Baby Bee Bags Gift Set; Premium Newborn Gift Set;  Gift Cards; and a

<p id="isPasted"><strong>Start Your Return Here:&#xA0;</strong></p><p><span style="font-size: 16px;">Ready to return? <span data-offset-key="av6o6-0-0" id="isPasted"><span data-text="true">We&apos;ve partner with </span></span><span data-offset-key="av6o6-0-1"><span data-text="true"><strong>Loop Returns</strong></span></span><span data-offset-key="av6o6-0-2"><span data-text="true"> to make the process quick and easy. </span></span></span></p><div data-block="true" data-editor="7ade5" data-offset-key="cmchu-0-0" id="isPasted"><div data-offset-key="cmchu-0-0"><span data-offset-key="cmchu-0-0"><span data-text="true" style="font-size: 16px;">How to start your return:</span></span></div></div><div data-block="true" data-editor="7ade5" data-offset-key="1mcbn-0-0"><ul><li style="font-size: 16px;"><div data-offset-key="1mcbn-0-0"><span data-offset-key="1mcbn-0-0">Click our&#xA0;</span><a href="https://burtsbeesbaby.com/apps/returns" target="_blank" rel="noopener noreferrer" style=" text-decoration: none !important;"><span data-offset-key="1mcbn-1-0"><span data-text="true">Loop Returns</span></span></a><span data-offset-key="1mcbn-2-0">&#xA0;portal.</span></div></li></ul></div><div data-block="true" data-editor="7ade5" data-offset-key="arc6-0-0"><ul><li style="font-size: 16px;"><div data-offset-key="arc6-0-0"><span data-offset-key="arc6-0-0">Enter your Order Number + Shipping ZIP code/ Email.</span></div></li></ul></div><div data-block="true" data-editor="7ade5" data-offset-key="288ct-0-0"><ul><li style="font-size: 16px;"><div data-offset-key="288ct-0-0"><span data-offset-key="288ct-0-0">Follow the easy on-screen steps.</span></div></li></ul></div><div data-block="true" data-editor="7ade5" data-offset-key="58q80-0-0"><ul><li style="font-size: 16px;"><div data-offset-key="58q80-0-0"><span data-offset-key="58q80-0-0">Choose a sustainable QR code or a printed label.</span></div></li></ul></div><div data-block="true" data-editor="7ade5" data-offset-key="8b9qt-0-0"><ul><li style="font-size: 16px;"><div data-offset-key="8b9qt-0-0"><span data-offset-key="8b9qt-0-0">Drop your item at the nearest Return Bar location.&#xA0;</span></div></li></ul></div><div data-block="true" data-editor="7ade5" data-offset-key="96mud-0-0"><div data-offset-key="96mud-0-0"><span data-offset-key="96mud-0-0" style="font-size: 16px;"><br data-text="true"></span></div></div><div data-block="true" data-editor="7ade5" data-offset-key="6hauj-0-0"><div data-offset-key="6hauj-0-0"><span data-offset-key="6hauj-0-0"><span data-text="true" style="font-size: 16px;">Note: All returns are subject to an </span></span><span data-offset-key="6hauj-0-1"><span data-text="true" style="font-size: 16px;">$8 handling fee</span></span><span data-offset-key="6hauj-0-2"><span data-text="true" style="font-size: 16px;"> unless </span></span><span data-offset-key="6hauj-0-3"><span data-text="true" style="font-size: 16px;">Checkout+</span></span><span data-offset-key="6hauj-0-4"><span data-text="true" style="font-size: 16px;"> was selected at the time of purchase.</span></span></div><hr><p style="line-height: 1;" id="isPasted"><em><strong>Non-Returnable items:&#xA0;</strong></em></p><p><strong>Final Sale items;&#xA0;</strong><strong>Baby Bee Box&#xAE; Deluxe Gift Set;&#xA0;</strong><strong>Baby Bee Bags Gift Set; Premium Newborn Gift Set;&#xA0; Gift Cards; and any specialty products and giveaways</strong></p><hr><div data-sfc-cp data-sfc-root="c" data-sfc-cb data-hveid="CAAICBAA" data-complete="true" data-processed="true" data-copy-service-computed-style="font-family: &quot;Google Sans&quot;, Roboto, Arial, sans-serif; font-size: 16px; font-weight: 400; margin: 12px 0px 16px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);" style=" text-decoration: none;" id="isPasted"><span style="font-size: 16px;"><strong data-sfc-root="c" data-sfc-cb data-complete="true" data-processed="true" data-copy-service-computed-style="font-family: &quot;Google Sans&quot;, Roboto, Arial, sans-serif; font-size: 16px; font-weight: 700; margin: 0px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);" style=" text-decoration: none;">Who do I contact if I need help?</strong><br data-sfc-root="c" data-sfc-pl="|[]" data-sfc-cb data-complete="true" data-processed="true" data-copy-service-computed-style="font-family: &quot;Google Sans&quot;, Roboto, Arial, sans-serif; font-size: 16px; font-weight: 400; margin: 0px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);" style=" text-decoration: none;">If you have any issues with your claim, please email us at info@burtsbeesbaby.com.</span></div></div>

How do I initiate a return?

Submit a manual request via our Gift Returns. Make sure all required fields are filled out so we can quickly locate your order. Incomplete forms may delay processing. Items considered eligible must be unwashed, unworn, free from debris including pet

<p id="isPasted">Submit a manual request via our <a href="https://burtsbeesbaby.com/pages/gift-returns">Gift Returns</a>. Make sure all required fields are filled out so we can quickly locate your order. Incomplete forms may delay processing.</p><p>Items considered eligible must be unwashed, unworn, free from debris including pet hair, and have original tags or packaging. The entire set must be returned if you purchased a product as part of a set. Underwear may be returned if all items are unworn and in the original packaging.&#xA0;</p><p><strong>Items marked <strong id="isPasted">Final Sale items;&#xA0;</strong><strong>Baby Bee Box&#xAE; Deluxe Gift Set;&#xA0;</strong><strong>Baby Bee Bags Gift Set; Premium Baby Shower Gift Set;&#xA0; Gift Cards; and any specialty products and giveaways</strong></strong></p><p>Your return will expire two (2) weeks from the issue date, please return back promptly as we cannot reauthorize expired returns. Any items received that do not meet the conditions, do not have prior authorization, or are outside of the timeframe will not be credited, or returned.</p>

Gift Return Process

We are so sorry your little one's items arrived damaged or defective. Please visit our  Returns to submit a request. Simply select "Damage/Defective" as your reason and upload a quick photo so we can make things right.NOTE: our pajamas are designed w

<div data-block="true" data-editor="33be6" data-offset-key="3cbqt-0-0" id="isPasted"><div data-offset-key="3cbqt-0-0"><span data-offset-key="3cbqt-0-0"><span data-text="true" style="font-size: 16px;">We are so sorry your little one&apos;s items arrived damaged or defective. Please visit our  </span></span><span style="font-size: 16px;"><a href="https://burtsbeesbaby.com/apps/returns" target="_blank" rel="noopener noreferrer" style=" text-decoration: none !important;"><span data-offset-key="3cbqt-1-0"><span data-text="true">Returns&#xA0;</span></span></a></span><span data-offset-key="3cbqt-2-0"><span data-text="true" style="font-size: 16px;">to submit a request. Simply select &quot;Damage/Defective&quot; as your reason and upload a quick photo so we can make things right.</span></span></div></div><div data-block="true" data-editor="33be6" data-offset-key="2nkj7-0-0"><div data-offset-key="2nkj7-0-0"><span data-offset-key="2nkj7-0-0" style="font-size: 16px;"><br data-text="true"></span></div></div><div data-block="true" data-editor="33be6" data-offset-key="arsk-0-0"><div data-offset-key="arsk-0-0"><span data-offset-key="arsk-0-0"><span data-text="true" style="font-size: 16px;">NOTE: </span></span><span data-offset-key="arsk-0-1"><span data-text="true" style="font-size: 16px;">our pajamas are designed with a snug, cozy fit for safety and comfort, a tight feel is a normal part of the design rather than a defect. Additionally, natural wear and tear or the unique, hand-crafted elements of our designs are what make each piece special and are not considered manufacturing flaws</span></span></div></div>

What should I do it my item is damaged?

We are here to help! Click the arrow above to contact our Customer Service Team.

Contact Hours: Mon-Fri 9:00AM-6:00PM EST || Sat 10:00AM-5:00PM EST

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