📦 My Package Says “Delivered” But I Haven’t Received ItUpdated 3 months ago
Don’t worry — this can happen from time to time, especially during busy delivery periods. Here's what to do:
✅ Step-by-Step: What to Do First
⏳ Wait 2 days.
Carriers sometimes mark packages as “delivered” prematurely. They often show up within a day or two.🔍 Check around your property.
Look in common delivery spots (porch, mailbox, garage, side door, etc.). Also ask neighbors, building staff, or anyone else who might’ve accepted the package.📞 Contact the carrier.
They may have additional details — like delivery location or notes from the driver.
🚨 Still Can’t Find It? Here's What We Need
If the package hasn’t arrived after 2 days, you must contact us within 7 days of the listed delivery date. After 7 days, we’re unable to take further action with the carrier.
📬 If you selected Standard Shipping, please note: Carriers typically don’t allow formal claims on these shipments. However, we can still escalate the issue — we just need the following details:
📝 What to Include in Your Inquiry:
🧾 Order number
🔍 Tracking number
📅 Noted delivery date and time
🏡 Verified shipping address
📦 Carrier claim or trace number (if available)
🧭 Special delivery instructions (e.g., parcel locker, mailroom)
📸 Delivery photo from the carrier, and whether it matches your address
👉 Click here to contact us (you can copy and paste the list above into the form)