📦 My Package Says “Delivered” But I Haven’t Received ItUpdated 2 months ago

Don’t worry — this can happen from time to time, especially during busy delivery periods. Here's what to do:

✅ Step-by-Step: What to Do First

1. ⏳ Wait 2 days.
   Carriers sometimes mark packages as “delivered” prematurely. They often show up within a day or two.

2. 🔍 Check around your property.
   Look in common delivery spots (porch, mailbox, garage, side door, etc.). Also ask neighbors, building staff, or anyone else who might’ve accepted the package.

3. 📞 Contact the carrier.
   They may have additional details — like delivery location or notes from the driver.

🚨 Still Can’t Find It? Here's What We Need

If the package hasn’t arrived after 2 days, you must contact us within 7 days of the listed delivery date. After 7 days, we’re unable to take further action with the carrier.

📬 If you selected Standard Shipping, please note:  Carriers typically don’t allow formal claims on these shipments. However, we can still escalate the issue — we just need the following details:

📝 What to Include in Your Inquiry:

• 🧾 Order number

• 🔍 Tracking number

• 📅 Noted delivery date and time

• 🏡 Verified shipping address

• 📦 Carrier claim or trace number (if available)

• 🧭 Special delivery instructions (e.g., parcel locker, mailroom)

• 📸 Delivery photo from the carrier, and whether it matches your address

• 👉 Click here to contact us (you can copy and paste the list above into the form)