📦 My Order Arrived Damaged or Is Missing/StolenUpdated 2 months ago

We’re so sorry your order didn’t arrive in perfect condition — we know how frustrating that can be, and we're here to help.

🔧 Damaged Items

If your package or item arrived damaged, please contact us within 48 hours of delivery. To help us resolve the issue quickly, include:

• 📸 Clear photos of the damaged item(s)

• 📦 A photo of the outer packaging (especially if visibly damaged)

• 🧾 Your order number

Once reviewed, we’ll follow up with next steps and arrange a replacement or refund if applicable.

🚫 Stolen Packages

If your package is marked as delivered but you believe it was stolen, we take these matters seriously.

Please contact us within 48 hours of the noted delivery date and include:

• 🧾 Your order number

• 🏠 Your shipping address

• 📅 The delivery date and time

• 📷 Camera footage showing the delivery area, if available

• 📝 A copy of the police report (or report confirmation)

⚠️ Without supporting documentation, we may not be able to issue a replacement or refund.