Burt's Bees Baby logo
Burt's Bees Baby logo

All articles

🔄 Exchange PolicyUpdated 3 months ago

🔄 Exchange Policy

We do not offer exchanges after purchase. Due to processing and shipping times, exchanges can take 4–6 weeks from the time we receive your original item to when a replacement arrives.

To get the right product faster, we recommend starting a return and placing a new order instead.

👉 Start a Return


🚨 Received a Damaged, Defective, or Incorrect Item?

Your satisfaction matters! If your item is damaged, defective, or incorrect:

  • Please contact us immediately using our Report a Product form.

  • Provide details so we can quickly review and assist you.

  • We may offer a replacement, discount, or store credit based on the situation.

⚠️ Note: Items showing normal wear and tear, sizing issues (especially due to the snug fit of PJ’s), or unique design elements are not considered defects.

Was this article helpful?
Yes
No