Processing Time 🕒Orders with Ground or Priority shipping placed on weekdays (Mon–Fri) after 1 PM ET will ship within 1–3 business days.Business days exclude weekends and holidays. 🚨 During peak sale periods, extra processing time may apply, and exp

<h2 data-start="246" data-end="276" id="isPasted"> </h2>Processing Time &#x1F552; Orders with Ground or Priority shipping placed on weekdays (Mon&#x2013;Fri) after 1 PM ET will ship within&#xA0;1&#x2013;3 business days. Business days exclude weekends and holidays.&#x1F6A8; During peak sale periods, extra processing time may apply, and expedited options may be limited.<hr data-start="591" data-end="594">Shipping Time Estimates &#x1F69A;Shipping times depend on the method selected, package weight, and your location (from our Aurora, CO facility):<ul data-start="741" data-end="954"><li data-start="741" data-end="778">Standard:&#xA0;4&#x2013;12 business days*</li><li data-start="779" data-end="827">Ground: 3&#x2013;6 business days* (no PO Boxes)</li><li data-start="828" data-end="954">Priority: 2&#x2013;4 business days* (no PO Boxes) *Actual times may vary based on carrier delays, weather, and time of year.</li></ul>&#x1F4EC; Standard shipping may be delivered by USPS or FedEx.&#x1F4A1; We ship to the address provided at checkout. We can&#x2019;t guarantee delivery if the address is incorrect or if there are weather or carrier-related delays.<hr data-start="1171" data-end="1174">Shipping Rates &#x1F4B0; Shipping fees (if applicable) are calculated at checkout.<hr data-start="1259" data-end="1262">International Shipping &#x1F30D; We do not ship to Canada or any non&#x2013;US addresses, including Canadian PO Boxes.<hr data-start="1380" data-end="1383">Parcel Forwarders &#x1F4E6;&#x27A1;&#xFE0F;&#x1F4E6; You may use freight or parcel forwarders at your own risk. We are not responsible for items lost, damaged, or missing once delivered to a forwarding address. No replacements or refunds will be issued.<hr data-start="1624" data-end="1627">Incorrect Addresses &#x1F6AB; Please&#xA0;double-check your address at checkout&#x2014;especially if it autofills from your device. If you made a mistake, contact us ASAP with your order number and corrected address.Orders are often processed quickly and may ship the same day. If the order has shipped, we can&#x2019;t reroute it or issue a refund.If returned due to an invalid address, the order will be refunded minus shipping costs.<hr data-start="2065" data-end="2068">Multiple Shipping Addresses &#x1F4CD; One order = one shipping address. To ship to multiple locations, place a separate order for each.<hr data-start="2208" data-end="2211">Refused Shipments &#x1F6AB;&#x1F4E6; Refusing a shipment without authorization? You&#x2019;ll be responsible for all related shipping costs.

📦 Shipping & Delivery

🚫 Incorrect Address: The address entered at checkout was incorrect or incomplete. 🚪 No One Available: Delivery was attempted, but no one was there to receive it. 🙅‍♀️ Package Refused: The recipient declined to accept the shipment. 📬 Unclaimed: Th

<h4 data-start="394" data-end="417" id="isPasted">If you received a package marked &#x201C;Return to Sender,&#x201D; it means the delivery was unsuccessful and has been sent back to us. This can happen for a few reasons:</h4><h4 data-start="394" data-end="417" id="-common-reasons">&#x1F501; Common Reasons:</h4><ul data-start="418" data-end="772"><li data-start="418" data-end="508" style="font-size: 16px;">&#x1F6AB; Incorrect Address: The address entered at checkout was incorrect or incomplete.</li><li data-start="509" data-end="597" style="font-size: 16px;">&#x1F6AA; No One Available: Delivery was attempted, but no one was there to receive it.</li><li data-start="598" data-end="675" style="font-size: 16px;">&#x1F645;&#x200D;&#x2640;&#xFE0F; Package Refused: The recipient declined to accept the shipment.</li><li data-start="676" data-end="772" style="font-size: 16px;">&#x1F4EC; Unclaimed: The package wasn&#x2019;t picked up from the post office or delivery point in time.</li></ul><hr data-start="774" data-end="777"><h3 data-start="779" data-end="804" id="-what-happens-next">&#x1F4EC; What Happens Next?</h3><h3 data-start="155" data-end="180" id="isPasted">When an order is returned to us, the items are restocked. &#xA0;If we are notified before the returned items arrive, you can arrange to either:</h3><ul data-start="329" data-end="422"><li data-start="329" data-end="371" style="font-size: 16px;">Be refunded (stock permitting), or</li><li data-start="372" data-end="422" style="font-size: 16px;">Have the items reshipped (stock permitting).</li></ul><hr data-start="1180" data-end="1183"><h3 data-start="1185" data-end="1208" id="-refused-shipments">&#x274C; Refused Shipments</h3>If you refuse a shipment without authorization, you&#x2019;ll be responsible for all shipping fees associated with the return.<hr data-start="1339" data-end="1342"><h3 data-start="1344" data-end="1371" id="-redirecting-an-order">&#x1F69A; Redirecting an Order</h3>Once your order is in transit, it&#xA0;cannot be rerouted to a different address. If the address was incorrect and the package is returned to us, your order will be refunded minus any shipping fees.&#x2705; Please double-check your address at checkout before placing your order.&#x1F4E6; Want to try managing the delivery yourself? You can contact the carrier directly &#x2014; many offer delivery management tools like:<ul data-start="943" data-end="1020"><li data-start="943" data-end="971" style="font-size: 16px;">FedEx Delivery Manager</li><li data-start="972" data-end="991" style="font-size: 16px;">UPS My Choice</li><li data-start="992" data-end="1020" style="font-size: 16px;">USPS Informed Delivery</li></ul>These tools may allow you to customize delivery times, hold packages, or request alternate delivery options. Note: Availability and options depend on the carrier, shipping method, and timing &#x2014; and are not guaranteed.

🔁  Return to Sender

Multiple Shipping Addresses 📍One order = one shipping address. To ship to multiple locations, place a separate order for each.

Multiple Shipping Addresses &#x1F4CD; One order = one shipping address. To ship to multiple locations, place a separate order for each.

📍Multiple Shipping Addresses

📩 Please contact us ASAP with your Order Number (found in your confirmation email), along with the full name, updated address, city, state, and ZIP code you'd like us to ship to. Once a package has shipped, we’re unfortunately unable to reroute it.

<h3 data-start="190" data-end="253" id="isPasted">Yes &#x2014; we&#x2019;re happy to help update your shipping address as long as your order hasn&#x2019;t started processing.</h3>&#x1F4E9; Please contact us ASAP with your Order Number (found in your confirmation email), along with the full name, updated address, city, state, and ZIP code you&apos;d like us to ship to.<hr data-start="557" data-end="560"><h3 data-start="562" data-end="608" id="-what-if-my-package-has-already-shipped">&#x1F69A; What if my package has already shipped?</h3>Once a package has shipped, we&#x2019;re unfortunately unable to reroute it.We know that&#x2019;s frustrating &#x2014; so please double-check your address before placing your order. If you catch a mistake, reach out right away and we&#x2019;ll do our best to assist if the order hasn&#x2019;t left our facility.&#x26A0;&#xFE0F; Please note: We&#x2019;re not responsible for packages lost or delayed due to incorrect or incomplete shipping information.<h3 data-start="501" data-end="528" id="isPasted">&#x1F69A; Redirecting an Order</h3>Once your order is in transit, it&#xA0;cannot be rerouted or edited by us. If the address was incorrect and the package is returned to us, your order will be refunded minus any shipping fees.&#x2705; Please double-check your address at checkout before placing your order.&#x1F4E6; Want to try managing the delivery yourself? &#xA0;You can contact the carrier directly &#x2014; many offer delivery management tools like:<ul data-start="943" data-end="1020"><li data-start="943" data-end="971" style="font-size: 16px;">FedEx Delivery Manager</li><li data-start="972" data-end="991" style="font-size: 16px;">UPS My Choice</li><li data-start="992" data-end="1020" style="font-size: 16px;">USPS Informed Delivery</li></ul>These tools may allow you to customize delivery times, hold packages, or request alternate delivery options. Note: Availability and options depend on the carrier, shipping method, and timing &#x2014; and are not guaranteed.

📦 Can I change my shipping address after placing an order?

Don’t worry — this can happen from time to time, especially during busy delivery periods. Here's what to do:. ⏳ Wait 2 days.Carriers sometimes mark packages as “delivered” prematurely. They often show up within a day or two. 🔍 Check around your prop

Don&#x2019;t worry &#x2014; this can happen from time to time, especially during busy delivery periods. Here&apos;s what to do:<hr data-start="482" data-end="485"><h3 data-start="487" data-end="523" id="-step-by-step-what-to-do-first">&#x2705; Step-by-Step: What to Do First</h3><ol data-start="525" data-end="985"><li data-start="525" data-end="661">&#x23F3; Wait 2 days. Carriers sometimes mark packages as &#x201C;delivered&#x201D; prematurely. They often show up within a day or two.</li><li data-start="663" data-end="864">&#x1F50D; Check around your property. Look in common delivery spots (porch, mailbox, garage, side door, etc.). Also ask neighbors, building staff, or anyone else who might&#x2019;ve accepted the package.</li><li data-start="866" data-end="985">&#x1F4DE; Contact the carrier. They may have additional details &#x2014; like delivery location or notes from the driver.</li></ol><hr data-start="987" data-end="990"><h3 data-start="992" data-end="1039" id="-still-cant-find-it-heres-what-we-need">&#x1F6A8; Still Can&#x2019;t Find It? Here&apos;s What We Need</h3>If the package hasn&#x2019;t arrived after 2 days, you must contact us within 7 days of the listed delivery date. After 7 days, we&#x2019;re unable to take further action with the carrier.&#x1F4EC; If you selected Standard Shipping, please note: &#xA0;Carriers typically don&#x2019;t allow formal claims on these shipments. However, we can still escalate the issue &#x2014; we just need the following details:<hr data-start="1440" data-end="1443"><h3 data-start="1445" data-end="1484" id="-what-to-include-in-your-inquiry">&#x1F4DD; What to Include in Your Inquiry:</h3><ul data-start="1486" data-end="1820"><li data-start="1486" data-end="1509">&#x1F9FE; Order number</li><li data-start="1510" data-end="1536">&#x1F50D; Tracking number</li><li data-start="1537" data-end="1576">&#x1F4C5; Noted delivery date and time</li><li data-start="1577" data-end="1613">&#x1F3E1; Verified shipping address</li><li data-start="1614" data-end="1669">&#x1F4E6; Carrier claim or trace number (if available)</li><li data-start="1670" data-end="1742">&#x1F9ED; Special delivery instructions (e.g., parcel locker, mailroom)</li><li data-start="1743" data-end="1820">&#x1F4F8; Delivery photo from the carrier, and whether it matches your address</li><li data-start="1743" data-end="1820">&#x1F449; <a data-start="1827" data-end="1856" href="https://burtsbeesbaby.com/pages/contact">Click here to contact us</a> (you can copy and paste the list above into the form)</li></ul>

📦 My Package Says “Delivered” But I Haven’t Received It

Sometimes there’s a small delay between when a shipping label is created and when the carrier picks up the package. Don’t worry — this is normal! Your order is still on track and should ship within the estimated time frame. 📦 Please note:Since we wo

Sometimes there&#x2019;s a small delay between when a shipping label is created and when the carrier picks up the package. Don&#x2019;t worry &#x2014; this is normal! Your order is still on track and should ship within the estimated time frame.&#x1F4E6; Please note: Since we work with third-party carriers, we&#x2019;re unable to file a claim or start a trace until the full shipping window has passed. We truly appreciate your patience and understanding!<hr data-start="739" data-end="742"><h3 data-start="744" data-end="780" id="-estimated-shipping-timelines">&#x1F4C5; Estimated Shipping Timelines:</h3><ul data-start="782" data-end="999"><li data-start="782" data-end="828">Standard Shipping: 8&#x2013;12 business days*</li><li data-start="829" data-end="886">Ground Shipping: 3&#x2013;6 business days* (no PO Boxes)</li><li data-start="887" data-end="999">Priority Shipping: 2&#x2013;3 business days* (no PO Boxes) *Business days = Monday&#x2013;Friday (excluding holidays)</li></ul><hr data-start="1001" data-end="1004"><h3 data-start="1006" data-end="1053" id="-still-waiting-after-the-shipping-window">&#x1F4E8; Still Waiting After the Shipping Window?</h3>If your order hasn&#x2019;t arrived after the estimated timeframe, please reach out to us. To help us assist you faster, include the following info:<ul data-start="1202" data-end="1304"><li data-start="1202" data-end="1225">&#x1F9FE; Order number</li><li data-start="1226" data-end="1251">&#x1F464; Your full name</li><li data-start="1252" data-end="1279">&#x1F3E0; Shipping address</li><li data-start="1280" data-end="1304">&#x1F50D; Tracking number</li></ul>&#x1F449; <a data-start="1309" data-end="1338" href="https://burtsbeesbaby.com/pages/contact">Click here to contact us</a>

🚚 My Tracking Shows a Label, But No Movement Yet

We’re so sorry your order didn’t arrive in perfect condition — we know how frustrating that can be, and we're here to help. If your package or item arrived damaged, please contact us within 48 hours of delivery. To help us resolve the issue quickly,

We&#x2019;re so sorry your order didn&#x2019;t arrive in perfect condition &#x2014; we know how frustrating that can be, and we&apos;re here to help.<hr data-start="465" data-end="468"><h3 data-start="470" data-end="490" id="-damaged-items">&#x1F527; Damaged Items</h3>If your package or item arrived damaged, please <a href="https://burtsbeesbaby.com/pages/contact">contact us </a>within 48 hours of delivery. To help us resolve the issue quickly, include:<ul data-start="632" data-end="779"><li data-start="632" data-end="678">&#x1F4F8; Clear photos of the damaged item(s)</li><li data-start="679" data-end="752">&#x1F4E6; A photo of the outer packaging (especially if visibly damaged)</li><li data-start="753" data-end="779">&#x1F9FE; Your order number</li></ul>Once reviewed, we&#x2019;ll follow up with next steps and arrange a replacement or refund if applicable.<hr data-start="880" data-end="883"><h3 data-start="885" data-end="907" id="-stolen-packages">&#x1F6AB; Stolen Packages</h3>If your package is marked as delivered but you believe it was stolen, we take these matters seriously.Please <a href="https://burtsbeesbaby.com/pages/contact">contact us</a> within 48 hours of the noted delivery date and include:<ul data-start="1100" data-end="1327"><li data-start="1100" data-end="1128">&#x1F9FE; Your order number</li><li data-start="1129" data-end="1161">&#x1F3E0; Your shipping address</li><li data-start="1162" data-end="1199">&#x1F4C5; The delivery date and time</li><li data-start="1200" data-end="1265">&#x1F4F7; Camera footage showing the delivery area, if available</li><li data-start="1266" data-end="1327">&#x1F4DD; A copy of the police report (or report confirmation)</li></ul>&#x26A0;&#xFE0F; Without supporting documentation, we may not be able to issue a replacement or refund.

📦 My Order Arrived Damaged or Is Missing/Stolen

Enjoy free standard shipping* on orders of $49 or more—no promo code needed! This offer is valid for shipping within the continental U.S. only. 📌 View Full Details. Free standard shipping applies to orders of $49+ (after discounts and promotions) sh

<h3 data-start="140" data-end="184" id="isPasted">FREE Everyday Shipping on Orders $49+</h3>Enjoy free standard shipping* on orders of $49 or more&#x2014;no promo code needed! This offer is valid for shipping within the continental U.S. only.&#x1F4CC; <a data-start="346" data-end="368" rel="noopener" href="#">View Full Details</a><hr data-start="370" data-end="373"><h3 data-start="375" data-end="393" id="offer-details">Offer Details:</h3><ul data-start="395" data-end="849"><li data-start="395" data-end="547" style="font-size: 16px;">Free standard shipping applies to orders of $49+ (after discounts and promotions) shipped to a single address within the contiguous 48 states.</li><li data-start="549" data-end="849" style="font-size: 16px;">Please note:<ul data-start="572" data-end="849" style="font-size: initial;"><li data-start="572" data-end="675" style="font-size: 16px;">Orders shipped to Alaska, Hawaii, U.S. Territories, and APO/FPO addresses are not eligible.</li><li data-start="678" data-end="763" style="font-size: 16px;">Gift cards, taxes, and shipping fees do not count toward the $49 minimum.</li><li data-start="766" data-end="849" style="font-size: 16px;">You must select the free shipping option at checkout to receive the discount.</li></ul></li></ul><hr data-start="851" data-end="854">Offer subject to change without notice. Void where prohibited.

FREE Everyday Shipping on Orders $49+

Yes, we’re happy to ship to P.O. Boxes as well as APO and FPO addresses!. Orders to Alaska, Hawaii, U.S. Territories, and APO/FPO addresses do not qualify for free or standard shipping offers. Standard shipping (including free shipping promotions) is

<h3 data-start="120" data-end="167" id="isPasted">&#x1F4EC; Do you ship to P.O., APO, and FPO Boxes?</h3>Yes, we&#x2019;re happy to ship to P.O. Boxes as well as APO and FPO addresses!<hr data-start="255" data-end="258"><h3 data-start="260" data-end="276" id="please-note">Please note:</h3><ul data-start="278" data-end="641"><li data-start="278" data-end="408">Orders to Alaska, Hawaii, U.S. Territories, and APO/FPO addresses do not qualify for free or standard shipping offers.</li><li data-start="409" data-end="511">Standard shipping (including free shipping promotions) is NOT available for APO/FPO addresses.</li><li data-start="512" data-end="641">There is a flat shipping fee of $14.95 for APO/FPO orders, which ship via USPS Priority Mail to ensure timely delivery.</li></ul>&#x1F4E6; <a data-start="646" data-end="680" href="#https%253A//burtsbeesbaby.com/pages/shipping">View Our Full Shipping Policy</a>

📬 Do you ship to P.O., APO, and FPO Boxes?

Thank you for your interest in Burt’s Bees Baby® products! At this time, we only ship within the United States and do not offer international shipping, including to Canada. This also applies to orders placed through freight forwarding services. We un

<h3 data-start="137" data-end="185" id="isPasted">&#x1F30E; Do you ship to Canada or internationally?</h3>Thank you for your interest in Burt&#x2019;s Bees Baby&#xAE; products! At this time, we only ship within the United States and do not offer international shipping, including to Canada. This also applies to orders placed through freight forwarding services.<hr data-start="441" data-end="444">We understand this may be disappointing, and we&#x2019;re actively exploring options to serve our international customers in the future. Meanwhile, we recommend checking with local retailers or online marketplaces that may carry our products.<hr data-start="683" data-end="686">If you have any questions or need assistance, please don&#x2019;t hesitate to reach out to our customer support team &#x2014; we&#x2019;re here to help! &#x1F4AC;

🌎 Do you ship to Canada or internationally?

You may enter a freight or parcel forwarder address at checkout, but please be aware this is at your own risk. Burt’s Bees Baby® items are not authorized for shipment outside the United States. We cannot take responsibility for any damage, defects, o

<h3 data-start="168" data-end="232" id="isPasted">&#x1F4E6; Can I Use a Freight or Parcel Forwarder to Ship My Order?</h3>You may enter a freight or parcel forwarder address at checkout, but please be aware this is at your own risk.<hr data-start="350" data-end="353"><h3 data-start="355" data-end="384" id="important-things-to-know">Important Things to Know:</h3><ul data-start="386" data-end="785"><li data-start="386" data-end="476" style="font-size: 16px;">Burt&#x2019;s Bees Baby&#xAE; items are not authorized for shipment outside the United States.</li><li data-start="477" data-end="617" style="font-size: 16px;">We cannot take responsibility for any damage, defects, or lost packages that occur when using freight or parcel forwarding services.</li><li data-start="618" data-end="785" style="font-size: 16px;">Because of this, we do not offer replacements or refunds for items delivered to freight or parcel forwarders when we reasonably believe the package was received.</li></ul>

📦 Can I Use a Freight or Parcel Forwarder to Ship My Order?

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Burt's Bees Baby

Shipping