💬 Need Help?Updated 2 months ago
Our Knowledge Base is a great place to find quick answers to common questions!
If you still need help, feel free to Contact Us — we’re happy to assist.
⏰ Customer Support Hours & Holiday Schedule
We value a healthy work-life balance, so our team may be unavailable during weekends and holidays. We aim to respond to all inquiries within 24 business hours.
Customer Support Hours:
Monday – Friday | 9:00 AM – 6:00 PM ET
Saturday - Sunday | 10:00 AM – 5:00 PM ET
855-540-BABY (2229)
Holiday Closures:
Our Corporate Headquarters is closed on all Federal Holidays, and our Support Center is closed on the following days:
New Year’s Day, Thanksgiving Day & Christmas Day
We offer limited support on:
President’s Day
Memorial Day
Juneteenth
Independence Day
Labor Day
Christmas Eve
New Year’s Eve
🌟 Careers at Burt’s Bees Baby
Want to join our hive?
Submit your resume to: [email protected]
Or check out open roles at: burtsbeesbaby.com/careers
BURT'S BEES SKIN CARE
Burt’s Bees Baby™ is a trademark of Burt’s Bees, an independent licensee that specializes in the baby and kids clothing line. We do not have detailed information regarding skin care items you may be seeking. Please click HERE to reach our friends over @BurtsBees or if you'd like to talk to someone:
All Consumer Inquiries: Dial 1-800-849-7112 (see below for options)
- For Burtsbees.com or Order Information: Select Option 1
- For Product Returns, Questions, and Health Concerns (excluding Oral Care; see below): Select Option 2
- For Retailer Information: Select Option 3
- All Oral Care Inquiries: 1-855-248-5352
- All Kids' Remedies: 800-864-9649
- All Retailer-Related Inquiries: 1-866-522-4757
Contact Us: Product & Ingredient Inquires, Comments, Feedback: