Checkout SupportUpdated 2 months ago

Payment Options: 

We accept all major debit/credit cards along with Apply Pay, PayPal, Venmo (if you have it enabled on your device), Amazon Pay, and Buy Now Pay Later options such as Afterpay, Klarna and Affirm

Partial Payments: 
While we can't split a total between two credit cards, you can use a Burt’s Bees Baby gift card alongside your credit or debit card. 

Sale Items: 

If a sale price isn’t appearing in your cart, it’s usually due to one of the following:

• The promotion may have ended.
• Only select colors or sizes are included in the sale.
• Some sizes may have different price points (e.g., baby vs. toddler).
• Certain discounts or promotions cannot be combined.

If you still need help, please reach out to our Customer Care team at [email protected]

Error Message at Checkout: 

If you’re seeing an error during checkout, try the following:

• Make sure nothing in your cart is out of stock—exit checkout, return to your cart, and refresh.
• Confirm your billing and shipping details match the name and address on your credit card statement.
• Orders must ship to a U.S. address; we cannot ship outside the U.S.

If the issue continues, please contact us at [email protected] with your name, address, the exact error message, and any screenshots or video (but do not include payment details).